Page 10 - 우리는 민원담당 입니다.
P. 10
미워도 다시 한번 ·········································································· 66
민원인은 내 안에도 있다 ······························································ 69
민원인의 두 얼굴 ·········································································· 72
반면교사(反面敎師) ········································································· 76
부적합 농지의 숨겨진 비밀 ·························································· 80
시스템 오류에 따른 오해와 불편 민원 ········································ 85
어느 할아버지의 ‘너 이름이 머여?’ ············································· 87
역지사지(易地思之) ········································································· 91
오늘은 잘 풀릴 것만 같다 ···························································· 96
우리는 어떻게 해야 할까 ···························································· 100
원장 보고 전화하라고 해 ···························································· 103
참아야 하느니라! ········································································· 106
풀 수 없는 문제의 답 ································································· 110
맺음말 ·························································································· 113
부 록 ···························································································· 117
특이 민원 대응 요령 ··································································· 119
타 기관 민원 법적 대응 사례 ···················································· 130
민원 관련 해외 참고자료 ···························································· 132
민원 수기집이 발간되기 까지 ····················································· 136
